BILLING GUIDELINES

Refund Policy

Last Updated: August 15, 2026

Overview

At Onrevv Technology (“Onrevv”, “we”, “us”, or “our”), we want you to be completely satisfied with our SaaS products, analytics dashboards, and developer services.

This Refund Policy outlines the terms and conditions under which refunds, billing cancellations, and subscription adjustments are processed. By purchasing any of our subscriptions or service licenses, you agree to the terms of this Refund Policy.

1. Billing Cycles & Cancellations

Our subscription plans are billed in advance on a recurring monthly or annual basis depending on your plan.

  • Cancellation Timing: You can cancel your subscription at any time via your account settings dashboard. To avoid being charged for the next billing cycle, you must cancel your plan at least 24 hours before your renewal date.
  • Access Retention: Upon cancellation, your account will remain active at its current tier until the end of the current paid billing cycle, after which it will automatically downgrade or suspend.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all first-time subscription plans.

To be eligible for a full refund under this guarantee, you must meet the following criteria:

✓The request is submitted within 14 calendar days of your initial purchase date.
✓This is your first time subscribing to the specific SaaS plan or product.
✓Your account has not violated our Terms of Service (e.g. platform scraping or abuse).
✓You have not exceeded reasonable usage limits during the 14-day trial period.

3. Non-Refundable Items

To maintain the high performance of our systems and manage variable operational costs, certain transactions are strictly non-refundable:

Subsequent Renewal Charges

Automatic monthly or annual renewal charges are not eligible for refunds. You are responsible for cancelling your plan before renewal.

Unused Seat Licenses

We do not issue partial refunds for purchased seat licenses, developer spaces, or database nodes that went unused during a billing cycle.

Custom Integration Fees

One-off setup, custom module engineering, layout styling consulting fees, or visual template setup charges are non-refundable.

Excess Telemetry & API Usage

Overage fees incurred from exceeding API calls, bandwidth allowances, or visitor tracker logs are strictly non-refundable.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Email our billing team at support@onrevv.io from your registered account email.
  2. Use the subject line: Refund Request - [Your Account/Company Name].
  3. Include your subscription invoice number and a brief description of the reason for your refund request.

Once received, our team will review the transaction history and verify eligibility. If approved, refunds are credited back to the original payment method (e.g. card or Stripe account) within 5 to 10 business days, depending on bank processing times.

5. SLA & Outage Credits

In the rare event that our core SaaS platform experiences unplanned downtime exceeding our Service Level Agreement (SLA) threshold of 99.9%, we do not issue direct cash refunds. Instead, we credit your account with subscription credits proportional to the duration of the outage.

To apply for SLA credits, you must notify our technical support desk at support@onrevv.io within 7 business days of the incident.

Contact Support

If you have questions about this Refund Policy, subscription adjustments, or billing details, please contact us at:

Onrevv Technology Billing

Email: support@onrevv.io

Website: www.onrevv.io